Tell us what happened and we'll make it right — whether it's a billing question, a bug, or someone behaving badly in the community.
Include your app version (Profile → bottom), device model, and a short description. Screenshots speed things up. We reply to most emails within 24 hours, faster for billing and safety issues.
You can report any message or post from inside the app (long-press → Report) and we act on it within 24 hours. For urgent issues, email us with the username, a screenshot, and the time it happened. Blocked users disappear from your feed instantly.
Email about thisIn the app, open any of the user's messages → tap ⋯ → Block. You'll stop seeing their content and they can't message you. You can also email us the username if the in-app block isn't working.
Email about thisOpen iPhone Settings → your Apple ID → Subscriptions → BaliWise → Cancel. You keep access until the current period ends. Apple handles billing, so we can't cancel for you, but we can walk you through it.
Email about thisRefunds for App Store purchases are handled by Apple at reportaproblem.apple.com. If you think you were charged in error, email us — we'll help you file the refund quickly.
Email about thisEmail us from the address on your account with subject "Delete my account". We permanently delete your profile, itineraries, posts, and push tokens within 7 days and send a confirmation.
Email about thisSorry about that. Tell us what you were doing, what you expected, and what happened instead. Attach screenshots or a screen recording if you can — bugs with reproduction steps get fixed fastest.
Email about thisSee our Terms of Use and Privacy Policy. More details and common questions are on the Help & FAQ page.